Frequently Asked Questions & Answers

SHIPPING

Do you ship overseas?

Yes, we ship all over the world for FREE. We run discounts and promotions all year, so stay tuned for exclusive deals.  

How long will it take to get my order?

It depends on where you are. Orders are processed within 1 - 5 business days. Deliveries can take anywhere from 14-45 days.

Important Covid19 Notice:
The Covid19 pandamic has affected shipping companies and couriers worldwide. Especially the US, Italy and Spain. If you have ordered an item from us in the past few weeks it may have been caught up in these delays.

If your parcel fails to deliver within 63 days, we will refund or reship your parcel at no extra cost.

What shipping carriers do you use?

We use all major carriers and local courier partners. You’ll be asked to select a delivery method during checkout. 

PRODUCT

Can I return my product?

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

COLLABORATIONS

Do you do collaborations? 

Yes, we love to find new inspiring accounts to collaborate with. Read more about it here, or simply email us with your Instagram @username, and we can take it from there.